Guest Manual

Welcome to Tea Pod! We’re delighted to host you at the Tea Pods in the beautiful tea fields of Tigoni, Kenya. Whether you’re here to relax, create, or explore, we aim to provide a peaceful and enriching experience. Please take a moment to review this guide to help you make the most of your stay.

 

Cancellation Policy

We understand that plans can change, and we aim to offer flexibility where possible. Instead of canceling, we offer all guests the option of a full credit for the amount paid, which can be used toward a future stay. This credit is valid for 90 days from the original check-in date.

 

If however you are not able to use the credit note, please review our cancellation policy below. Please note that refunds will be processed to the original payment method and may take up to 7 business days to reflect, depending on your payment provider.

 

  • Full Refund: Cancellations made within 48 hours of booking will receive a full refund, provided the check-in date is at least 30 days away.
  • 50% Refund: Cancellations made 15 to 30 days before the check-in date will receive a 50% refund of the total booking amount.
  • 25% Refund: Cancellations made 7 to 15 days before the check-in date will receive a 25% refund of the total booking amount.
  • No Refund: Cancellations made within 7 days of the check-in date are non-refundable.

Check-In and Check-Out

  • Check-In Time: 2:30 PM to 6:30 PM
  • Check-Out Time: 8:00 AM to 10:00 AM
  • Early Check-In / Late Check-Out: May be available for an additional fee, subject to availability. Please inquire in advance.

Connectivity

  • Wi-Fi is available for unlimited use; please use it responsibly and avoid excessive bandwidth use during peak times.
  • Wi-Fi Network: TEAPODS
  • Password: teapods@2025

Contact Information

  • Phone Number: +254114810732
  • Email Address: reservations@tea-pod.com
  • Contact: Angeline Muriuki
  • Onsite Caretaker: Charles Mwangi 

Departure Checklist

  • Place used towels in the laundry basket.
  • Ensure windows and doors are securely closed and locked.
  • Dispose of perishable food items.
  • Return the keys & and any items (such as shukas, torches, wine openers) that you may have borrowed, to us.

Emergency Procedures

  • Medical Assistance: Nearest hospital is Limuru Level 4 Hospital, located 6 km [approx 10 minute drive] away.
  • Fire Safety: Fire extinguishers are located on your deck. In case of fire, evacuate immediately and contact us at the emergency number above.
  • Power Outages: Flashlights are provided in the each Pod. We’re outside of the city, so power outages are can occasionally occur.
  • For any emergencies contact Charles on+254711616134 

Food & Drinks

 

Furnishings

  • Treat the furnishings and amenities with care.
  • Report any damages or issues promptly to Charles or Angeline on +254114810732.
  • Please refrain from moving furniture or items within the cabin.

House Rules

  • The Tea Pods are a non-smoking property. There should be no smoking in the pods.
  • Please dispose of trash in the appropriate bins.
  • Turn off lights and appliances when not in use to help conserve energy
  • Adhere to all safety guidelines provided.
  • Use caution, especially around the deck and other outdoor areas.
  • Keep children supervised at all times.
  • Familiarize yourself with the fire extinguisher location and usage.
  • Minimize noise, especially during quiet hours (from 11:00pm. – 7:00am).
  • Please refrain from picking tea leaves or disturbing the plantation.

Gratuity / Tips

  • We do not have a tipping policy, but if you would like to add a tip please give it to Charles who will distribute it among the entire team.

Keys

  • The team on the ground will be there to provide you with the keys to your Pod. Please leave them in the door when you check out.
Parties and Events
  • Parties or events are not permitted without prior approval. Please reach out to us if you wish to host an event.

Pets

  • Unfortunately we don’t allow pets at the moment
Security
  • You will be required to sign in at the main gate at Gathoni Farm, please let the guard know that you are visiting the tea pods. 
  • The gate between the main house and cafe and the footpath to the tea pods is closed in the evenings.
  • For guests with cars you can drive up all the way to your pod. Please note that there is a barrier that is usually shut at 6:30pm.
  • We have guards patrolling the tea farm around the Pods at night. Please notify them if you are planning to leave and return after 6:30pm.
  • Please use the flashlights are provided in the each Pod. We’re outside of the city, so power outages are can occasionally occur.
  • There is a first aid kit in your pod.
  • For any emergencies contact Charles on+254711616134

Things to Do

  • Tea Tour, Sensory Garden Experience & Tea Tasting @ Ksh 1800 for adults & Ksh 600 for children below 12.
  • Children’s Activities – Farm Animals, Tree Planting, Donkey Rides @ Ksh 600 for children below 12
  • Picnic & Wine Experience (Dinner 6:00pm) – Ksh 4500 per person
  • eBike Hire – from Ksh 3500 for 2 hrs – Please book with our team prior to check in
  • Kayak Hire – from Ksh 4500 for 2 hrs – Please book with our team prior to check in
Things to Do Nearby
  • Golf @ Limuru Country Club +254 722 645941
  • Go Karkting @ Red Hill Karting +254 717 800120
  • Horse Riding @ Tigoni Equestrian +254 733 333331
  • Hiking @ Brackenhurst Forest +254 724 256721
  • Massage & Wellness @ Serenity Spa +254 746 468888